FAQs
General Information
What is Luvant South Africa?
Buying on Luvant South Africa
How do I purchase items on Luvant South Africa?
Are the items authentic?
What payment methods are accepted?
Can I return an item?
How do I track my order?
Selling on Luvant South Africa
How can I sell my luxury items on Luvant South Africa?
What are the seller fees?
How do I get paid?
What happens if my item doesn't sell?
Product Conditions
What are the condition categories for items sold on Luvant South Africa?
New with Tags (NWT) | Items that are brand new and have never been used, with original tags and packaging intact. |
New without Tags (NWOT) | Items that are brand new and have never been used, but without original tags. |
Like New | Items that have been used once or twice but show no signs of wear. These items are in near-perfect condition. |
Very Good | Items that have been gently used and show minimal signs of wear, such as slight scuffs or marks that are not immediately noticeable. |
Good | Items that have been used regularly and show noticeable signs of wear, such as minor scratches, marks, or faded areas. |
Fair | Items that are heavily used and show significant signs of wear, such as prominent scratches, stains, or other defects. These items are still functional but may need repair or refurbishment. |
Fairly Worn | Items that are heavily worn with not much love but for a good price to love. |
Shipping and Delivery
Who handles the shipping?
How much does shipping cost?
Can I ship internationally?
Account Management
How do I create an account?
How do I reset my password?
Can I update my account information?
How do I contact customer support?
Security and Privacy
How do I create an account?
How do you handle data privacy?
Community and Feedback
How can I provide feedback about my experience?
Can I join the Luvant South Africa community?
Additional Questions
What should I do if I encounter a problem?
How do I stay updated with new arrivals and promotions?
What is Consignment?
Where do you get your stock / can I bring items in?
Is there a limit to how many items I can bring / why does it have to be seasonal?
Who pays for shipping costs?
What if my items don't sell?
Do you offer refunds or exchanges?
What should I bring my items in?
What condition should my items be in?
For any further questions, feel free to reach out to us at support@luvant.co.za. Thank you for choosing Luvant South Africa for your luxury shopping and selling needs!