Privacy Policy

Introduction

At Luvant (Pty) Ltd, we value your privacy as much as you do. Your engagement with this website and related mobi sites is subject to this Privacy Policy and our Terms & Conditions. The policy describes the personal information that we need to gather at www.luvant.co.za (“this site”), how we may use it, and with whom we may share it. Our Privacy Policy also describes the security measures that we take to protect your information as well as how you may reach us to update your information, remove yourself from our mailing list, or ask us any questions about our use of your personal information. It also explains how to stop receiving communications about our products and services should you wish to.

As the owner and operator of www.luvant.co.za, Luvant (Pty) Ltd may need to collect, store, and use information about our users. We recognize the importance of protecting your personal information and respect the privacy of the users of our site. For purposes of this policy, the terms “personally identifiable information” and “personal information” refer to all information about you as an identifiable individual, such as your name, e-mail address, phone numbers, information provided by you when filling in forms or surveys on our site, and details of your visits to our site.

Please note that this Privacy Policy governs only information provided to Luvant (Pty) Ltd. It does not govern any other information or communications that may reference Luvant (Pty) Ltd, such as communications from Luvant (Pty) Ltd pop-up shops or stores located within brick-and-mortar retail stores or at third-party events. If you link to another website from this site (“third party link”), you are subject to the privacy policy published on, and in respect of, that website.

The terms and conditions are binding and enforceable on all persons that access and/or register on this website and/or mobi sites.

By using the website and/or mobi sites and registering on the website and/or mobi sites, you acknowledge that you have read and understand the terms and conditions.

All contents of the website and/or mobi site are protected by the governing law of the Republic of South Africa. All content including the website and/or mobi site remains the property of Luvant (Pty) Ltd.

The user agrees that the use of this website is at the user's own risk. Luvant (Pty) Ltd, its owners, directors, employees, officials, agents, and/or representatives shall not be liable for any loss or damage, whether directly or indirectly or any expenses of any nature whatsoever, which may be suffered by the user, which arises directly or indirectly from the website and/or mobi site.

You will indemnify Luvant (Pty) Ltd, its owners, directors, employees, officials, agents, and representatives, and keep them fully indemnified, from and against any loss or damage suffered or liability incurred in respect of any third party, which arises from your use of the website and/or mobi site.

Use of Personally Identifiable Information

You may choose to provide us with personal information when visiting our site. For example, if you decide to complete a user registration form or complete an online survey, you may be asked to provide certain information such as your contact information – name, email address, mailing address, and telephone number. If you would prefer that we not collect any personally identifiable information from you, please do not provide us with any such information. Should any of the user's personal information change, Luvant (Pty) Ltd must be informed thereof within a reasonable time. All personal information will not be provided to any third party without the consent of the user except in the event that Luvant (Pty) Ltd is obliged by applicable law. Luvant (Pty) Ltd will not be responsible or liable for any damages suffered as a result of any negligence of the user by disclosing personal information to any third parties.

Communications to Serve You

If you have elected to provide us with your contact information, e.g., by registering at this site, emailing our Customer Service department, or placing an order, we may provide you with service-related announcements concerning this site or contact you regarding your customer service requests or your order. For example, all registered users will receive a welcoming email to confirm their registration. We may also contact you to respond to product questions or concerns that you may express. These types of communications are necessary to serve you, respond to your concerns, and to provide the high level of customer service that we offer our customers.

Opt-In Communications

In addition to the essential service-related announcements that we will send you as described above, if you opt-in during the Luvant (Pty) Ltd registration process or at other times when you submit personally identifiable information, the information you provide may be used to create and deliver to you our newsletters, surveys, or other communications containing product and event information, fashion tips, or promotions (“Opt-In Communications”). For example, we may look at what you have previously ordered in an attempt to tell you about promotions that will be of particular interest to you. If you prefer not to receive such Opt-In Communications, please do not opt-in to receive these communications or, if you are giving us your details when placing an order, please opt-out when given the opportunity to do so. If you do opt-in (or if you do not opt-out when placing an order) and later decide that you would no longer like to receive these communications, see the “Your Choices” Section below.

Customized Service

We may use your personal information to provide you with customized service and use of this site. For example, we may suggest products that would be of particular interest to you, inform you of events or Luvant promotions, and share fashion tips and style techniques.

Technologies that Allow Us to Customize Your Experience on This Site

We use various technologies to collect information about your visit to this site and to enhance and customize your experience on this site. For example, we may collect the numerical Internet Protocol (IP) address identifying your computer or device, which may indicate your geographic location. In some instances, we may use these technologies in combination with the personal information you provide on this site. These technologies may provide a variety of information, such as whether you have visited this site before. They also may enable you to save your preferences. Each technology is explained below.

Web Beacons and Tracking Links

Web beacons (also called clear gifs and pixel tags), tracking links, and/or similar technology consist of a few lines of code and are embedded on the pages of this site. They are often used in combination with cookies and are often not visible to the user of this site. Web beacons may relay information to third parties, such as our service providers, and may be used in order to track customer response to certain advertising, to better target interactive advertising, and to enhance customer support and usability. If you reject our cookies (see “Cookies” Section below), you will prevent Web beacons from relaying this information about you and may limit your use of some of the features of this site.

Cookies

Browser cookies are bits of text that are placed on your computer’s hard drive when you visit this site. Flash cookies are similar to browser cookies except that they can store data more complex than simple text and are stored in your browser rather than on your hard drive. You can have your browser and/or plugins to your browser, such as flash, notify you of, or automatically reject, cookies. If you reject our cookies, you may still use this site, but you may be limited in the use of some of its features.

Third Party Web Analytics Services

We may use third-party web analytics services on this site or our mobile applications, such as those of Adobe Site Catalyst and/or Google Analytics. The service providers that administer these services use technologies such as cookies, web server logs, and web beacons to help us analyze how visitors use the site. The information collected through these means (including IP address) is disclosed to these service providers, who use the information to evaluate the use of the website. You may deactivate the ability of these analytics services to analyze your browsing activities on this site. To exercise your choice with respect to their collection of information on this site:

• To disable the Google Analytics cookie and any other third-party web analytics service provider cookies, some browsers indicate when a cookie is being sent and allow you to decline cookies on a case-by-case basis.

Targeted Advertising

We also may contract with third-party advertising networks that collect IP addresses and other information through the use of cookies, web server logs, and web beacons on our websites and emails; on third-party websites and emails; and on our advertising placed on third-party websites. They use this information to provide advertisements about products and services tailored to your interests (including for companies not affiliated with us). You may see these advertisements on our websites and other websites. This process also helps us manage and track the effectiveness of our marketing efforts.

The Information We Share and With Whom We Share It

We will not provide your personal information to third parties for their use in marketing their products or services to you without your consent, except as described in the “Business Transfers” Section below. In addition, we do not sell or otherwise disclose personal information about visitors of this site except as described below.

Third Parties

We may retain other companies and individuals to perform functions on our behalf consistent with this Privacy Policy. Examples include data analysis firms, customer support specialists, email vendors, web hosting companies, and fulfilment companies (e.g., companies that coordinate mailings). Such third parties may be provided with access to personal information needed to perform their functions but may not use such information other than on our behalf and in accordance with this Privacy Policy.

In addition, in some instances, you may be offered the opportunity to consent to the sharing of your information with a third party such as an event or promotion co-sponsor. If you consent, we will share your information with such third party, and the information you provide may be used by such third party for their own purposes and in accordance with their own policies.

Business Transfers

As we continue to develop our business, we might sell certain of our assets. In such transactions, user information, including personal information, generally is one of the transferred business assets, and by submitting your personal information on this site, you agree that your data may be transferred to such parties in these circumstances. You may choose not to have your information transferred as a business asset by contacting us as described in the “Your Choices” Section.

Compliance with Law and Fraud Protection

We may disclose any information we deem necessary, in our sole discretion, to comply with any applicable law, regulation, legal process, or governmental request. In addition, we may disclose any information when we believe, in our sole discretion, disclosure is necessary or appropriate to prevent physical harm or financial loss or in connection with suspected or actual illegal activity.

Special Events

If you elect to participate in any promotions, sweepstakes, surveys, questionnaires, or other events during your visit to this site, the rules or terms and conditions for those events may indicate that your personally identifiable information will be shared with third parties. By choosing to participate and submitting your personally identifiable information with respect to such events, you consent to disclosure of your personally identifiable information to such third parties. This site is not responsible for, and disclaims all liability for, any use of the information you choose to provide to such third parties.

Transfer of Data to Other Countries

The affiliates, Luvant (Pty) Ltd, and third parties who may receive your personal information in accordance with this Privacy Policy and the databases in which your personal information is stored may be located at facilities located across the world and not necessarily in South Africa.

Minors’ Privacy

If you are under eighteen years of age, you may browse this site. However, you may not provide personal information to us. This site is not directed to minors under the age of eighteen, and we do not knowingly collect personal information from minors under the age of eighteen on this site. If we become aware that we have inadvertently received personal information from a visitor under the age of eighteen on this site, we will delete the information from our records.

How We Protect Personal Information

We apply a number of security measures in accordance with industry standards to ensure the security of your personal information. Your personal information will be stored at facilities located across the world and not necessarily within the Republic of South Africa. If you have any questions about the security of this site, please email them to: info@luvant.co.za.

Third Party Links

This site may contain links to or from other websites. Please be aware that we are not responsible for the privacy practices of other websites. This Privacy Policy applies only to the information that we collect on this site. We encourage you to read the privacy policies of other websites that you link to from this site or otherwise visit.

Updates to Our Privacy Policy

We may revise this privacy policy from time to time. Should we decide to change our privacy policy, we will post the revised policy here. The revised policy will supersede and replace any previous policies with effect from the date on which it is posted on this site. We suggest that you periodically consult this Privacy Policy. Please find the effective date of the Privacy Policy at the top of this page.

Your Choices

Accuracy of Your Information

We will take reasonable steps to create an accurate record of any personal information you have submitted through this site. However, we do not assume responsibility for confirming the ongoing accuracy of your personal information. It is very important that the information that Luvant (Pty) Ltd has about you is accurate and current. If you would like to receive a copy of the information we hold about you (subject to our right to charge you a fee to cover our expenses in this regard), to check, correct, or update your information, or if you would like to ask any questions about this privacy policy, please email info@luvant.co.za.

Updating Your Information

Please keep your information up to date to ensure that we can service you properly. To update your information, simply send an email to: info@luvant.co.za with the new details.

Opt-Out and Managing Your Preferences

You can opt-out of receiving future communications when you register on this site or at any time thereafter. You can also unsubscribe at any time by clicking the “unsubscribe” link at the bottom of each communication email that you receive or by emailing us at: info@luvant.co.za.

Comments

We’ve gone to great lengths to make your Luvant experience a pleasurable one and to respect your privacy. If you have any questions, comments, or concerns about our privacy practices, please contact us by email at: info@luvant.co.za.

Returns

Please refer to the “Request for return” policy on our website and/or mobi site. The request for a return is incorporated herein.

Registration

In the event of registration, each user must provide a username and a password. To enable this process, each user must provide certain personal information. The above username and password will only be used for the purpose of the website and/or mobi site and will not be disclosed to any third parties.

The user agrees to the above and warrants that the said username and password will not be disclosed to any third parties. In the event that the user is aware of any fraudulent transactions, Luvant (Pty) Ltd must be informed with immediate effect.

By using the website and/or mobi site, you warrant that you are 18 years of age or older and that you have full legal capacity. If you are under 18 years of age or not legally permitted to enter into a binding agreement, then you may use the website only with the involvement and supervision of your parents and/or legal guardian.

You may not use the website to distribute material that is defamatory, offensive, contains or amounts to hate speech, or is otherwise unlawful.

Sales Agreement

The Sales agreement will be concluded upon delivery of the goods to the address of the user as indicated on his profile. Both parties may only cancel the agreement within 10 days from the delivery of the order should Luvant (Pty) Ltd or the user be dissatisfied with the quality of the product or in the event that it is found that the product is fake and/or counterfeit. Luvant (Pty) Ltd does not guarantee the accuracy or quality of any products or any postings or the safety or quality of any products on the website and/or mobi site. Luvant (Pty) Ltd will receive 15% commission on each and every item that is sold on the website and/or mobi site. The 15% commission will be calculated on the initial price of the item even if the item is sold at a reduced price.

Payments

At Luvant, secure payments can be made by way of PayFast.

All registered users can contact Luvant (Pty) Ltd at info@luvant.co.za should they wish to discuss payment terms and conditions.

Delivery

Once your order and payment have been confirmed, the Luvant courier will contact the user to make arrangements for delivery. We refer to our Delivery policy as per the Luvant website. The delivery policy is incorporated herein. Luvant (Pty) Ltd takes no responsibility after the ordered goods have been delivered to the user.

Limit of Liability

Luvant (Pty) Ltd, its owners, directors, employees, officials, agents, and/or representatives do not accept liability in any way for any unlawful postings, abusive or indecent information of any kind, and any inaccurate information.

Luvant (Pty) Ltd, its owners, directors, employees, officials, agents, and/or representatives will not be held liable for any loss or damage caused directly or indirectly by the use of the website and/or mobi sites.

Availability of Services

Luvant (Pty) Ltd will make reasonable endeavors to maintain the availability of the website and/or mobi site except during maintenance periods and may discontinue the website and/or mobi site with or without notice to you.

Luvant (Pty) Ltd may terminate, suspend, or modify the website and/or mobi site with or without notice to you.

Governing Law

The terms and conditions and/or any dispute arising with the terms and conditions shall be governed and interpreted in accordance with the laws of the Republic of South Africa.

Should any dispute arise between Luvant (Pty) Ltd and you, you hereby consent to the jurisdiction of the High Court of the Republic of South Africa, South Gauteng High Court.

Ownership

All contents of the website and/or mobi site including all material, images, video clips, trade names, trademarks, advertisements, data, text, layout, and designs which are displayed on the website and/or mobi site are protected by law, including but not limited to copyright and trademark law. All use of the website and/or mobi site is prohibited unless authorized in terms of the terms and conditions or by law.

General

The terms and conditions constitute the entire agreement between Luvant (Pty) Ltd and you.

No deletion, addition, variation, or cancellation of these terms and conditions will be of any force or effect unless it is in writing and accepted by or on behalf of the parties hereto.

Luvant (Pty) Ltd will accept notice of any legal process in connection with these terms and conditions at 74 Culross Road, Bryanston.

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